Frequently Asked Questions


What if I am late to my appointment?

We understand that situations may arise that are beyond your control. If you are running more than ten minutes behind your scheduled appointment time, please be aware that your services may need to be modified or rescheduled. Please give us a call as soon as possible if you anticipate running late. 

Do you require a deposit ahead of my appointment?

While we do not ask for a deposit ahead of your service(s), credit card information is required to complete your booking.  Your card will not be charged until services are rendered, and you are welcome to use another form of payment on the day of your appointment.

How long do I have to cancel, reschedule, or modify my appointment?

We appreciate as much advance notice as possible, however you may cancel, reschedule, or modify your service(s) up to 48 hours ahead of your appointment without incurring any charges*.

*Please review our cancellation policy for detailed information. 

If I am not satisfied with my service, how long do I have to request a correction?

We want to do everything we can to make sure you are a satisfied guest and will gladly offer a correction if notified within 5 days of your original service.

Do you offer haircuts for children?

We welcome children ages 10 and over, however, we do not offer discounted pricing for children’s services.

Can I return a product if I am not satisfied with it?

We are happy to accept a return or exchange on any product that does not meet your needs. Unopened products may be returned for a full refund to the form of payment used for purchase, or exchanged for a product of equal value*.
Any opened/used products can be exchanged or returned minus a 15% restocking fee.
*Product refunds may not be applied to services

Why was I charged a Green Circle Fee and what is it for?
The beauty industry poses many challenges to the environment, from sourcing of ingredients to disposal of packaging and products. Through our alignment with Green Circle Salons, we hope to reduce our ecological footprint and instead, implement simple green changes that will make both Shag Salon, and our industry more sustainable. We are proud of this partnership and hope that as fellow stewards of the planet, you will support our initiative to keep our community cleaner and more vibrant!


3510 Park Avenue Blvd.

Mount Pleasant, SC 29466


(843) 696-1235
[email protected]


Mon-Thurs: 10am - 6pm
Fri: 9am - 6pm
Sat: 10am - 4pm